Legal and policies

Everything you need to know about how we look after your data, deliver safe care and run our business. If you can’t find what you’re looking for, email hello@doccla.com and we’ll help.

For urgent medical help call 999, or 111 for advice.

Your privacy

Patient Privacy Notice: how we use your information to care for you
Website and Business Contacts Privacy Notice: how we use information from website visitors and people who work with us
Unhappy with how we’ve used your data? Tell us and we’ll put it right
Questions about your data? Email our Data Protection Officer at dpo@doccla.com

Your care

Using the Doccla service: what we do and what we ask of you
Acknowledgements and confirmations: what you confirm before we set you up on the service
Patient and clinician support: how to contact our support team, open 8am to 9pm every day
Our CQC registration: we’re registered with the Care Quality Commission
Instructions for use: user manuals for our monitoring software, for clinicians and patients
Comments, concerns and complaints: tell us what’s not right and how we’ll respond

Using our website

Accessibility statement: how accessible our website and app are, and how to tell us about a problem
Cookie policy: the cookies we use, why, and how to change your choices
Cookie settings: change your choices at any time
Website terms of use: the rules for using our website

Security and trust

Trust Centre: our security certifications, policies and the companies that process data for us

Social and environmental impact