July 5, 2024

How Virtual Care Can Support Key Healthcare Goals Under the New Labour Government

Exploring how virtual care solutions can increase healthcare appointments, strengthen the NHS workforce, and reduce health inequalities in alignment with Labour's healthcare goals.

Table of contents

Leveraging Technology to Transform NHS Healthcare Delivery


Yesterday, the UK voted in a new Labour government, and while we await the detailed policies and the announcement of the new Health Minister, we can look to the Labour manifesto for insights into what the future holds for the NHS. Labour's commitment to transforming the NHS aims to make healthcare more accessible, efficient, and equitable. Central to this vision is the principle of 'Home-first' care, designed to help people live independently by prioritising care at home. As part of this transformation, there is also a strong emphasis on leveraging technology to enhance patient outcomes and streamline healthcare delivery.

Increasing Healthcare Appointments and Operations

Current Challenges:

One of the most pressing challenges facing the NHS today is the strain on resources, which results in long waiting times for patients seeking appointments and operations. The demand for healthcare services often exceeds the available capacity, leading to delays that can negatively impact patient outcomes. Addressing this issue requires innovative solutions that can increase operational efficiency and make better use of existing resources.

How Virtual Care Helps:

Virtual care solutions, such as Doccla's virtual wards, offer a potential strategy to alleviate the pressure on NHS resources. By enabling early discharge and providing comprehensive remote monitoring, these solutions can free up hospital beds and medical staff for more critical in-person treatments. Patients who no longer need intensive hospital care but still require monitoring could continue their recovery at home with the support of virtual wards. This not only enhances patient comfort and satisfaction but also allows hospitals to manage more appointments and operations, thereby reducing waiting times.

Real-World Benefits:

The benefits of virtual care are documented through various case studies. For instance, hospitals using Doccla's services have reported a reduction in average length of stay, allowing them to treat more patients within the same timeframe. Furthermore, the ability to monitor patients remotely ensures that any signs of deterioration are promptly addressed, preventing readmissions and improving overall patient outcomes. These efficiencies translate into a more responsive and capable healthcare system, aligning with Labour's goal of providing 40,000 more health appointments in England every week.

Administrative Efficiency

Current Challenges:

The NHS workforce is under immense pressure, with staff shortages and high levels of burnout affecting the quality of patient care. Healthcare professionals are often overwhelmed with administrative tasks, which detracts from the time they can spend on direct patient care. Strengthening the workforce requires not only increasing the number of healthcare professionals but also optimising their workload to ensure they can focus on their core responsibilities.

How Virtual Care Helps:

Virtual care solutions can streamline administrative tasks, allowing healthcare professionals to dedicate more time to patient care. Providers of Remote Patient Monitoring (RPM) solutions, such as Doccla, offer platforms with features such as automated scheduling, digital patient records, and streamlined communication tools. These tools reduce the administrative burden on healthcare staff by simplifying processes, thus enabling more efficient operations and reducing the workload on their staff.

Real-World Benefits:

The real-world impact of these services is evident in the increased efficiency and reduced staff burnout experienced by hospitals using RPM solutions. For example, automating administrative tasks has saved significant time for healthcare professionals, allowing them to focus more on patient care. These efficiencies lead to higher job satisfaction among staff and improved patient outcomes. Additionally, the streamlined processes provided by virtual care platforms enhance operational efficiency, making it easier for healthcare facilities to meet their targets and improve service delivery​​.

Reducing Health Inequality

Current Challenges:

Health inequality remains a significant issue within the NHS, with disparities in access to healthcare services and outcomes varying across different communities. Factors such as socioeconomic status, geographic location, and language barriers contribute to these inequities, preventing some individuals from receiving the care they need. Addressing health inequality requires targeted efforts to ensure that all patients, regardless of their background, have access to high-quality healthcare.

How Virtual Care Helps:

Doccla’s platform is designed to support digital inclusion and is available in multiple languages, ensuring that remote monitoring services are accessible to a diverse range of patient groups. By providing remote care, Doccla helps bridge the gap in healthcare access for underserved communities. Patients in remote or underserved areas can receive the same level of monitoring and support as those in urban centres, thereby ensuring equitable healthcare delivery.

Real-World Benefits:

The implementation of virtual care solutions like Doccla’s has led to increased access to healthcare services for underserved populations. For instance, Doccla’s services have been shown to significantly improve patient outcomes through continuous monitoring and support. The multi-language capabilities and user-friendly interfaces of Doccla's platform ensure that patients from diverse backgrounds can effectively use the service, further promoting health equity. By enabling remote monitoring, Doccla ensures that even those with limited access to traditional healthcare facilities can receive timely and appropriate care, reducing disparities in health outcomes.


Labour’s healthcare goals aim to create a more accessible, efficient, and equitable NHS. Virtual care solutions, particularly those offered by providers such as Doccla, could be essential in achieving these objectives. By increasing healthcare appointments and operations, strengthening the NHS workforce, and reducing health inequality, virtual care has the potential to transform the healthcare landscape. The 'Home-first' care principle, which prioritises home-based care to help people live independently, aligns seamlessly with the benefits of virtual wards. The integration of technology in healthcare not only enhances patient outcomes but also optimises the use of existing resources, making the NHS more resilient and capable of meeting future challenges.

Wes Streeting, the Shadow Secretary of State for Health and Social Care, said at a meeting of medical journalists last week that Labour wanted to scale innovation more effectively across the NHS. He highlighted the potential for scaling successful tele-health initiatives across the country. This underscores the importance of virtual care in the future of healthcare delivery under the new government.

Doccla’s comprehensive virtual ward solutions exemplify the potential of virtual care to support Labour’s vision for the NHS. With proven benefits in cost savings, operational efficiency, and patient satisfaction, Doccla stands ready to help healthcare providers implement these initiatives. As the NHS continues to evolve, the adoption of virtual care will be crucial in ensuring that it remains a world-class healthcare system, capable of delivering high-quality care to all.


Simao Saco

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