How Flexible Virtual Care Adapted to Her Changing Needs

Brenda first joined Doccla on a Proactive Long Term Condition Pathway (Tier 3) and was asked to send her observations once a week, but when her condition worsened her care team quickly moved her onto the Virtual Ward (Tier 4) for a higher level of monitoring. From that point, her health was monitored twice a day, every single day, giving both Brenda and her clinicians peace of mind.

As her health improved, Brenda was able to step back down to weekly observations. Today, she remains on Tier 3, continuing to feel supported while living independently at home.

Her journey shows how flexible, patient-centred virtual care can adapt to need – providing intensive support when it matters most and lighter touch monitoring when recovery begins.

This is proactive care in action - a model built by Doccla on early detection, personalised monitoring, and seamless escalation when patients need it most. By staying connected to patients like Brenda beyond the hospital walls, clinicians can intervene earlier, prevent deterioration and help people live well for longer at home

🎬 Watch the full video testimonial below