We take your privacy seriously and want to put things right. Raising a concern is quick, and it won’t affect your care.
Email dpo@doccla.com with “Data protection complaint” in the subject line.
To help us help you, please include:
- your name and how you’d like us to contact you
- your Doccla ID, if you have one (please don’t send your NHS number or medical details)
- what happened and when
- whether you’ve contacted us about this before
- what you’d like us to do to put it right
- if you’re writing for someone else, your relationship to them and confirmation that you have their permission
What happens next:
- We’ll confirm we’ve received your email within 5 working days.
- Our Data Protection Officer will look into it and may contact you for more detail.
- We aim to give you a full answer within one month, and we’ll keep you updated if it takes longer.
Prefer not to email? Write to: Data Protection Officer, Doccla UK Limited, 184 Shepherds Bush Road, London W6 7NL.
Still unhappy? You can contact the Information Commissioner’s Office at ico.org.uk/make-a-complaint or call 0303 123 1113.
We only use the details you send to handle your complaint. See our Patient Privacy Notice or our Website and Business Contacts Privacy Notice.