• Your clinical team or hospital enrols you in a Doccla programme.
  
• Your Doccla kit is prepared and shipped.
  
• You may receive a text or email confirming dispatch.
  
• Packages typically arrive 1-2 days after your initial assessment with one of our Health Care Assistants.
  
• If delayed, call Patient Support for an update.

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If you can’t remember your login details, call the Patient Support Team:

• UK: +44 808 175 0832
  
• Ireland: +353 1 223 8858
  

They will help you recover or reset your username and/or password.

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Android (Google Play Store)

• Open Google Play Store → search “Doccla” → Install.
  
  

If it won’t download:

• Check Wi-Fi/mobile data.
  
• Check device storage.
  
• Restart device.
  
• Try again.
  

iPhone/iPad (App Store)

• Open App Store → search “Doccla” → Get.
  
  

If it won’t download:

• Check internet connection.
  
• Ensure Apple ID is signed in.
  
• Check storage.
  
• Restart device.
  
  

If issues continue → Contact Patient Support.

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• You can submit readings once your Doccla monitoring programme begins.
  
• Follow the instructions on your Doccla app
  
• Submit readings at the recommended times and within 2 hours of the submission window.
  
• Call Patient Support if unsure.

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Some patients submit readings by phone.

What to expect:

• Patient Support will call you near your submission time.
  
• If you submit multiple times per day, you’ll receive multiple calls.
  
• If you miss a call, they will try again — or you can call Patient Support.

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• Open the Doccla app.
  
• Check which reading you need to take.
  
• Take and submit the measurement.
  
  

If reminders continue:

• Ensure your reading was successfully submitted.
  
• Contact Patient Support if reminders persist.

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Android devices

• Hold Power + Volume Down until the logo appears (even if a shutdown screen shows first).
  
• Device will restart.
  If still not responding → Contact Patient Support for a replacement.
  
  

Apple iPhone/iPad

• Quickly press Volume Up, then Volume Down, then hold Power until Apple logo appears.
  If issues continue → Contact Patient Support or visit Apple Support.

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1. Refresh connection: Turn on Flight Mode → wait 15 seconds → turn it off.‍

2. Check mobile signal: If using mobile data, check local service status.‍

3. Check date & time: Ensure “Automatic Date & Time” is ON — incorrect time can block app login.

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How to turn Safe Mode OFF:

• Hold Power button → choose Disable Safe Mode or Restart, or
  
• On Samsung tablets: swipe down → tap “Safe mode is on” → Turn off.
  

Device will reboot normally.

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How to take a reading

1. 1. Prepare device – open the clip, insert finger, ensure red light sits above nail.
   
2. 2. Position hand – resting on a flat surface, stay still.
   
3. 3. Take reading – keep oximeter on for 1 minute; numbers stabilise.
   
4. 4. Enter reading in the Doccla app if prompted.
   
   

Troubleshooting

• Readings not transferring: Ensure oximeter is in Real-time Mode, not Spot Check.
  
• Not turning on: Batteries may be dead or inserted incorrectly → If necessary, request a replacement
  
• Orange values: Indicates abnormal reading; no troubleshooting — clinician will follow up.
  
• Poor readings: Warm hands, remove nail varnish, stay still, try a different finger, avoid BP cuff arm.‍
• Display off or shutting off: Could be low battery or no signal → Reinsert finger or request replacement.

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How to take a reading

1. 1. Ensure ear canal is clear; remove hearing aids for 10 minutes prior.
   
2. 2. Fit new probe cover → turn device on.
   
3. 3. Insert into ear canal → press SCAN → wait for beep.
   
4. 4. Enter temperature into Doccla app.
   
   

Troubleshooting

• Er 1: Temperature too low/high → bring thermometer to room temp 30 min.
  
• “L °C / L °F” (low reading): Ensure correct ear placement and room temp.
  
• Incorrect readings: Check ear for wax, ensure probe is inserted correctly, check room temperature.‍
• Switch between °C and °F: Turn ON → hold ON/Recall for 3 seconds → release at correct unit.

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How to take a reading

1. 1. 1. Apply cuff 1–2 cm above elbow, directly on skin. Tube from the cuff should be positioned facing downwards toward the wrist
      
   2. 2. Keep arm at heart level, resting comfortably.
   3. 3. Press Power → remain silent and still → wait for reading.
   4. 4. Enter reading if prompted.

Troubleshooting

• Err: Movement or measurement error → Re-take.
  

• E: Cuff incorrectly applied → Reposition.
  
• Err E / Err 9: Try battery reset by removing the batteries, press power button, insert batteries again and restart → if continues, request replacement.
  
• Err CUF: Cuff issue → Remove cuff and reapply.
  
• Blank display: Check batteries or request replacement.
• ‍No reading or wrong values: Ensure correct cuff placement, avoid activity before measuring.

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Taking a measurement

• Step on scales → progress bar shows.
  
• Step off when screen shows “step” and “off”.
  
• Reading appears and you can then type in to the Doccla questionnaire.
  
  

Troubleshooting

• Blank display: Check batteries or request replacement.
  
• No measurement on app: Keep phone/tablet very close.
  
• Inaccurate weight: Use a hard, flat surface. Do not use on carpet!‍
• Change units: Turn off → press UNIT until kg appears.
• ‍Weight >200 kg: Please contact Patient Support

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How to measure

• Place finger on top camera lens (cover flash if needed).
  
• Keep phone still, ideally face down on a table.
  
• Stay still for ~100 seconds.
  
• Tap Done → “Send scan results”.
  
  

Troubleshooting

• Movement warnings: Keep finger light and still; use flat surface.
  
• Cold hands: Warm hands first.‍
• Repeated re-tests: May indicate poor camera quality - contact Patient Support

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How to take an ECG

1. 1. Open Doccla App → Start ECG Measurement.
   
2. 2. Prepare Kardia device; ensure QR sticker is not covering electrodes.
   
3. 3. Choose Single or 6-Lead ECG.
   
4. 4. Pair automatically or manually when prompted.
   
5. 5. Ensure “A” logo is upright.
   
   
   • Single-lead: Fingers on both electrodes.
     
   • 6-lead: Fingers on top electrodes + back electrode on left knee/ankle.
     
6. 6. Stay still 30 seconds → submit reading.
   
   

Troubleshooting

• Device not connecting: Check Bluetooth, app restart, internet, battery (may need replacement).
  
• Poor quality: Dry skin, movement, dirty electrodes, upside-down device.
  
• Electrical interference: Move away from electronics; moisten contact points.
  
• Battery issue (question-mark): Replace device.
  
• Location permissions off: Enable Location Accuracy.‍
• App error (“An app is needed…”): Unpair + re-pair via Doccla app.

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‍

Sometimes your clinical team may ask you to download an app onto your personal smartphone. This guide will help you do that safely and easily.
Follow the instructions for your type of phone: iPhone or Android.

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For Iphone Users (Apple)

• Open the App Store (Look for the blue icon with a white 'A'. Tap to open it.)
• Search for the App (Tap search at the bottom right and type the name of the app you need.)
• Download the App (Tap GET on the correct app - you may be asked to use your Apple ID password, Face ID or Touch ID.)
• Open the App (Once the downloading finishes, the app icon will appear on your home screen - tap to open it.)

For Android Users (Samsung, Google, Motorola, etc)

• Open the Google Play Store (Look for the multicoloured triangle icon. Tap to open it.)
• Search for the App (Tap search bar at the top and type the name of the app you need.)
• Install the App (Tap Install on the correct App - download will begin automatically)
• Open the App (Once the installation is complete, tap open, or find the app on your home screen.)

Safety tips

• Only download apps from the official App Store or Google Play Store
• Check that the name matches what your clinical team told you

Need help?

If you are unsure or have difficulty downloading an app, please call Patient Support Team:

• UK: +44 808 175 0832
• Ireland: +353 1 223 8858