Here’s what to expect during your time with us, and how we’ll look after your information.
🩺 What We Do
We’re here to help you monitor your health from the comfort of your home. This means:
- Providing you with devices to collect your health readings remotely via the Doccla Platform.
- Monitoring your health — either by Doccla or your healthcare provider.
- Getting in touch if we notice missed readings or have concerns about your health.
- Offering support whenever you need help (please remember we are not an emergency service).
👤 What We Ask From You
To make sure we can provide the best possible care, please:
- Submit your readings through the Doccla app as often as requested.
- Contact your Doccla support team right away if you have any health concerns.
- Return the monitoring kit in good condition after discharge — we’ll collect it the day after you leave the service (except Sundays).
- Let us know if you decide you no longer wish to use the service.
🔐 How We Use Your Information
Your privacy matters to us. We will only use your information to:
- Support your care and monitor your health to track your progress.
- Share relevant details with your healthcare team when needed.
- Contact you — or your next of kin/carer — if it’s important for your care (e.g. if your results need attention).
- Improve the safety and effectiveness of your care.
- Meet legal requirements for health services.
- Improve our services using anonymous feedback.
We use analytics to help make your experience better. This means:
- Understanding how people use the app so we can improve it.
- Making sure the service is safe and reliable by spotting errors and tracking engagement.
- Developing new features that bring you more value.