Information for patients using our Covid-19 service.

If you need further assistance, or you are having problems with using the devices, call the DEVICE HELPLINE on 0808 178 1508. The help line is open every day from 8am to 6pm.

The DEVICE HELPLINE is there just to help with practical problems to do with the devices. You should contact the NHS on 0160454 4988 if you have any questions regarding your heath.

If you ever feel your LIFE IS AT RISK please call 999 immediately

Working with the NHS, Doccla has developed a service to help hospitals deal with the Covid-19 emergency. The service uses the latest wearable devices to allow the vital signs of a patient to be viewed remotely, via a web browser, while the patient is isolated at home; this reduces the need for hospital visits, and the associated scope for the spread of the virus, and frees capacity. In summary, the service operates as follows:

The hospital remains entirely responsible for the clinical treatment of the patient. Doccla provides the facilities for the hospital to monitor the patient while they are isolated at home.
The hospital presents Doccla with the name and address of the patient. Doccla delivers to the patient’s address all the necessary equipment for the patient to use, including a CE-marked wearable monitor and a preconfigured mobile phone. Doccla provides a helpdesk for patient to call if they need support with their devices.
The devices monitor and relays vital signs information from the patient to a secure server, from which it can be viewed by hospital staff via a web-browser.
Doccla retains ownership of, and responsibility for, the equipment issued to patients, and deals with all of the associated procurement, logistics and non-clinical support for patients.
The solution requires no integration with hospital systems. Clinicians need only to login to our web-portal.
The service has been specifically designed for very rapid implementation with minimum effort by hospital staff. We have a standard contract based on NHS terms and conditions, and a simple on-boarding process. Please contact us directly below or email covid@doccla.com if there is an opportunity to use the service to support your organisation’s response to the emergency.

GO TO FAQ

This is the text intro for Covid-19

"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

Frequently asked questions

How long do I have to charge the device?
It takes approx 1 hour to recharge the device to 80% and up to 2 hour to charge it completely.
I cannot place my device on the charger.
Unclick the top buckle on the device, then it will sit in the recharging holder.
The arm band is uncomfortably tight.
Please call customer service on 0808 178 1508 who will send you a replacement band.
The band is too loose and the device drops off my arm.
Please call customer service on 0808 178 1508 who will send you a replacement band
Do I need to wear the device at night?
Yes, we would advise you to wear the device at night, the readings are best when you are still.
Do I wear the device in the shower?
No, please remove and preferably charge the device when you shower.
Do I need to keep the phone next to the device that is on my arm?
No, the device on your arm will connect to the phone even if you are in different rooms. If you go out of your house and then come back home, the information on the arm device will automatically send to the phone.
Question 1

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Question 2

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Question 3

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Question 4

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Question 5

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Question 6

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

How to fit the band on the arm